Cancellation and Return Policy
Update on 15-05-2023
Cancellation before shipment (Only
valid on orders placed & delivery in India):
If the order of the item(s) that you
want to cancel has not been shipped and payment yet, you can raise your
cancellation request via the following routes:
A.
Via 'My Panel' section
Go
to your purchase history > Click on Cancel icon >Appear Popup Cancel
Confirmation window and Click on Confirm Button.
If the order of the item(s) that you
want to cancel has not been shipped yet, you can raise your cancellation
request via the following routes:
A.
Via 'My Panel' section
Go to your purchase history > Click on Order No > Go to the order you
want to cancel and select 'Order Details' > Click on 'Cancel Item' >
Select the item(s) in your order that you would like to cancel and provide the
reason for cancellation and 'Confirm' > Once submitted, your item(s) will be
cancelled and your refund will be processed.
B.
Via the Support Ticket
Click on ‘Support Ticket> Click on Create Ticket ' > 'Submit a Request'
> Provide us with your order ID details and your request to cancel your
order. > Our service representative will review your query and revert in 24
hours.
C.
Via Email or Call
send an email to our customer support team at mailto:support@abmsmultinational.comto
cancel your order along with your order ID details. Or call us on +91-9433031509
(Monday to Saturday, 9AM to 10PM and Sunday 11AM to 5PM).
How
will I get refunded for the cancelled orders and how long will this process
take?
In case of cancellation before
shipment, we process the refund within 24-48 business hours after receiving the
cancellation request.
In case of cancellation once the
shipment has already been dispatched or if it is being returned, we process the
refund once the products have been received and verified at our warehouse.
What if I used discount vouchers or
loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for
one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back
to your account in the case of a cancellation.
Returns,
Replacements and Refunds
How do I return an item purchased on
Abms?
Indian Orders:
Abms offers its customers an ’Easy
return policy’, wherein you can raise a return/exchange request of a product
within 15 days of its delivery. We also accept partial returns wherein you can
raise a return request for one or all products in your order.
a.
Via 'My Panel' section
Click on 'Orders no'. Go to Order and Click on 'Send'. Provide us with your
order ID details and your request to return/replace/refund your order. Kindly
share an image of the product and the invoice for our reference.
b.
Via 'My Panel' section
Click on ‘Support Ticket> Click on Create Ticket ' > 'Submit a Request'
> Provide us with your order ID details and your request to cancel your
order.
c.
Via Email
Share an email to our Customer support team at support@abmsmultinational.com
within 15 business days of receiving the order.
Note: If it is
a case of replacement, it is subject to the availability of stock. In cases
when a replacement may not be available, we will refund you the full amount.
Kindly refer to the next question for exclusions to refunds.
Which
are the items that cannot be returned/exchanged?
Returns
will not be accepted under the following conditions:
Categories
not eligible for Return:
Please note:
For certain marketing campaigns or mega sale periods, special
return/exchange/refund rules may apply. Information regarding this is visible
on the promotion banner. For any clarification, please feel free to contact our
customer care.
I
have received a damaged or defective item/wrong product in my order, how should
I proceed?
Our shipments go through rigorous
quality check processes before they leave our warehouse. However in the rare
case that your product is damaged during shipment or transit, you can request
for a replacement or cancellation and refund.
If you have received an item in a
damaged/defective condition or have been sent a wrong product, you can follow a
few simple steps to initiate your return/refund within 15 days of receiving the
order:
a.
Via 'My Panel' section
Click on 'Orders no'. Go to Order and Click on 'Send'. Provide us with your
order ID details and your request to return/replace/refund your order. Kindly
share an image of the product and the invoice for our reference.
b.
Via 'My Panel' section
Click on ‘Support Ticket> Click on Create Ticket ' > 'Submit a Request'
> Provide us with your order ID details and your request to cancel your
order.
c.
Via Email
Share an email to our Customer support team at support@abmsmultinational.com
within 15 business days of receiving the order.
Note: If it is
a case of replacement, it is subject to the availability of stock. In cases
when a replacement may not be available, we will refund you the full amount.
Do
I have to return the free gift when I return a product?
Yes. The free gift is included as a
part of the item order and needs to be returned along with the originally
delivered product.
Can
I return part of my order?
Yes. A return can be created at item
level and if you have ordered multiple items, you can initiate a
return/replacement/refund for any individual item. However, any product being
returned needs to be returned in full including all components as well as any
complimentary gifts or products which came along with it.
How
will I get refunded for the returned orders and how long will this process
take?
In case of a
return/replacement/refund, we process the refund once the products have been
received and verified at our warehouse.